I called in the morning to have an estimate done for a new garage door opener. They set me up for a 2-6 appointment. The tech contacted me that he was on his way, my request, and arrived around 3ish. He gave me the low down on all the new products and the cost. My Craftsman door opener is over 21 years old and works but the wifi connectivity was not working as well. The tech Steve made a comment that he had one in the vehicle and could change it out now. That made the deal right then and there. Steve helped me with getting the app set up, all the remotes working and even got my car on line. He didn't know how to do it but was able to find the setting and got it working. Steve accepted me watching the install on the door and answered all my questions. It was a win win for both of us learning install to car setup. Turns out Steve is from my home town. I see why they get 5 star reviews on line.

- Nancy Tremlett

Wonderful company to work with.The installer Steve was explained in detail what was wrong with the garage door and what exactly needed to be done.Everything was completed in a timely manner.Thank you Steve for being such a professional. Connie

- Connie Alfieri

Was so impressed with this company. My garage door would go up but would not go down. My technician ,Steven, was prompt and courteous. It took him seconds to learn there was nothing wrong just dirt on the sensor. He was very personable and helpful explaining to me what to do next time. And to top it off, in a day and age where everyone is ripping everyone off he said there was no charge because he didn’t even do anything. Not even a service call charge for coming to the house. Thank you Steven and Precision door Service for being an honest, upstanding Company. Much appreciated from a Senior on SS.

- Ann L.

Excellent service very friendly

- Mark Owen

Our technician, Steven, was very knowledgeable and friendly. He’s the type of person you want when dealing with professional home services. He gave straight forward answers and advice and helped us find the best solution for our situation. Only downside was the cost, I will admit I didn’t shop around so the prices could’ve bee competitive but costs have gone up everywhere. I will say that after our year warranty on parts is up, we will be shopping around if/when the need for services arises.

- Joshua Brown

Great job and very reasonable, would definitely recommend Steven Thayer for doing an excellent job.

- Kais Elkaisy

Steve was great. He explained everything to me and gave insight on what I should do. Steve had a great friendly personality, very professional and made quick work of my problem.

- Victor Russo

Our experience with Precision Garage Door exceeded expectations! Our technician- Steven Thayer- was prompt, courteous, and professional. He arrived on time, quickly identified the problem, explained clearly what he recommended, and then proceeded to fix the issue. We highly recommend this company and will use them again in the future if the need arises. Thank you Steven! Sincerely, Lee and Frank Ernenwein

- Frank Ernenwein

My 21 year old Genie garage door opener decided it had enough lifting and lowering my garage door yesterday. It waited until the car was in the garage and then slammed shut 3' from the floor. I put this opener in myself, a rebuilt unit from Bargain Outlet, that I got for a good price. In the course of the 21 years, I had a counterweight spring break (boy that will wake you up) and replaced both of them figuring the other side wasn't far behind. The replacements I got were I little weaker than what I needed, but I had no one to advise me at the "Big Box Store". Being 78 years old and retired and not moving as easy as I used too, I looked on line who was close to me and who had good reviews. Precision Garage Door Service met both criteria. Called and got an appointment the next day. Was told the tech would call ahead when he was about a half hour away (he did). Steven was very knowledgeable. He figured out that the springs were to weak for the wood door I had; that the screw drive was stripped out because of the weight it was pulling up and down for so long. "How much to replace the opener and springs?" I asked. "Paying how?" was his reply. "Check" was my answer. He starts pushing numbers on his phone and comes up with number just a tad over $1200. "Well ToTo, we are definitely not at the Home Depot in Kansas". I had recently got a check from the bank because the government forces you to pull a percentage out of your IRA when you are over 70. So I went with it. In 2 hours he was done. I got two remotes, a new outside key pad, a great warranty and door opener that is so quiet when it's working, you would think the belt drive is moving threw a column of wipe cream and when the door comes to rest, it's like it landed on a hundred bags of marshmallows. In closing, I wish I got Precision to do this job 21 years ago. Good People, Good Product, Great Service.

- Dan Stith

I would like to say that the process with Precision, very much like the name, was easy and precise. Our technician, Steve, was very professional and explained the options to me. He had the gear on the truck, and was done quite promptly. I would recommend Precision to anyone who needs opener or door repair or replacement. Rich Keene.

- Richard Keene

Service and technician were excellent!

- Debbie Sperry

Steven Thayer was very professional and pleasant and he did an awesome job, Vey pleased with his service.

- Brenda Penoyer

Incredibly fast response from calling to completion. Very impressed with customer service both on phone and at my home. Tech was great. Very knowledgeable and direct. Would highly recommend.

- Duke Epolito

We are happy with the service. Making the appt was quick and easy. Our technician Steven was polite, very knowledgeable, and did a great job. It took him no time to get our door fixed. We will be in touch if any need for service pops up in the future. Thanks Steve.

- Jesse

Precision Door CNY is the best company for garage doors in Syracuse. They have wonderful customer service; excellent technicians and they stand behind all the work they do. I will never use anyone else.

- Maggie Meier

I enjoyed working with Steven on our garage door repair. He was at our house previously to repair the other door and did a spectacular job. It did not take long and he did a great job. Thanks for the great service.

- Mark Putman

Your service person, Steve, was prompt, polite and very friendly. He explained everything prior to my making a decision. I was very pleased with the service and that you were able to get someone here today.

- Pat Kotary

Repairperson was professional, courteous, and knowledgeable. He explained what needed to be repaired and why and was able to do the work on the spot. Thanks for the great service!

- Karen R

Very pleased with service. Steve was very courteous.

- Paul Amidon

They did a wonderful job

- James Trace

Stephen arrived when he said he would. He checked the door and gave me a couple options. He was very polite and knowledgeable. I would not hesitate to have him fix our garage door if it breaks again.

- Craig Proulx

Precision has been conducting business locally for many years and has a good reputation for reliable work. I had an urgent issue with needed repairs and was able to contact them outside of normal business hours and schedule repairs for the next day. The technician was on time, on task, provided estimate options and honest recommendations for needed vs optional repairs. I would highly recommend them.

- Maureen

The spring on my garage door broke Steve of precision garage door service came over at 9 o’clock in the morning and told me exactly what the problem was and fix it in about 20 minutes explained everything to me was very polite and knew what he was doing. Would recommend precision garage door opener service. They did a great job. Thank John C

- John Cavelli

Tank you for the quick response and repair. Your technician was excellent and personable.

- James Cullinan

Highly recommend. Quick and friendly service with a knowledgeable technician.

- Peter Crossett

the work was very professionally done...

- Diane Miron

Chris, Steve our installer was courteous, thorough, efficient, and able to complete the job the same day! The door repairs and the garage door opener all work great! Thank you Steve!

- Chris Brown

OUTSTANDING experience, all around! Easy to book a next day appointment. The technician gave a call when they were on their way, and was very knowledgeable and thorough with explanations and the multiple portions for levels of service/product available to complete the repairs/upgrades. I know this review already sounds like an advertisement, but I sincerely am SO glad I found Precision!

- Dion Labatos

We can’t say enough about our positive experience with Precision Door and our technician Steven T. We called yesterday afternoon about a repair, the appt was made for today between 8 and 10. The technician called first, was right on time and was courteous and knowledgeable throughout (a rare thing these days). After 30 years, we are due for 3 new garage doors so he walked my wife and I through the many different options, discussed our needs, provided suggestions and savings opportunities and we made the order. The company policy is repair is free if order within 30 days so no charge today to get us back in business. We look forward to writing another good review when our new doors and operators are installed soon.

- Tom Paeno

Contacted Precision Garage Door services witn a broken cable/springs on one of our garage doors, and within less than one hour a technician was already working and fixing the issue. The technician Steven Thayer was very professional with his suggestion on how he was going to fix the problem and how much the cost was going to be. We were very satisfied on how the 1st repaired garage door came out, that we had the second door done at the same time. We were very satisfied with the prompt service received by Precision Garage Doors as well as their professional workmanship. We are definitely recommending Precision Garage Doors to our families and friends. Keep up the good work.

- Armando Ramirez