Steve was fantastic and came even after Winter Storm Fern hit our town. No delays, no worries about rescheduling. Great customer service, extremely personable with an easy lay out of the estimate and items that need to be fixed. Was done in under an hour and even fixed a portion of the garage that he saw was damaged and didn’t need to but did anyways. We’re calling precision and no one else.

- Matthew Eaton

Called this morning at about 8:45 and Steven was at my place with in an hour not only setting up and replacing my garage door opener, but also giving me an estimate on an upcoming garage door replacement. Not only did he provide lightning like fast service, fantastic work, but he was also very friendly, knowledgeable and thorough in his work. Extremely reasonably priced too. Top notch company all around, would recommend them to anyone

- John Gosek

I have always been impressed with your service both times at our house. Very professional and polite. I would recommend your company to everyone.

- Lary Gauthier

As a service provider my self . Quick fast and very friendly , service was excellent as I used this company before technician was done with an hour after he found the problem and fixed it , office staff was friendly and not trying to rush you off the phone . Could not be any happier! Thank you guys

- Jeremy Webb

Outstanding prompt service. Our overhead garage door was operational in a very short period of time after the arrival of Steve (our technician). He discussed every detail before and after his work. As employees go, every company should be so lucky to have someone like him on their staff. Our country could use more courteous and kind human beings such as Steve. If I had anything at all to complain about it would be the cost. It wasn’t out of line from what other companies were quoting but I suspect the horrible tax in the form of tariffs on the American public played a role.

- Brian & Patty Mitchell

I called in the morning to have an estimate done for a new garage door opener. They set me up for a 2-6 appointment. The tech contacted me that he was on his way, my request, and arrived around 3ish. He gave me the low down on all the new products and the cost. My Craftsman door opener is over 21 years old and works but the wifi connectivity was not working as well. The tech Steve made a comment that he had one in the vehicle and could change it out now. That made the deal right then and there. Steve helped me with getting the app set up, all the remotes working and even got my car on line. He didn't know how to do it but was able to find the setting and got it working. Steve accepted me watching the install on the door and answered all my questions. It was a win win for both of us learning install to car setup. Turns out Steve is from my home town. I see why they get 5 star reviews on line.

- Nancy Tremlett

Wonderful company to work with.The installer Steve was explained in detail what was wrong with the garage door and what exactly needed to be done.Everything was completed in a timely manner.Thank you Steve for being such a professional. Connie

- Connie Alfieri

Was so impressed with this company. My garage door would go up but would not go down. My technician ,Steven, was prompt and courteous. It took him seconds to learn there was nothing wrong just dirt on the sensor. He was very personable and helpful explaining to me what to do next time. And to top it off, in a day and age where everyone is ripping everyone off he said there was no charge because he didn’t even do anything. Not even a service call charge for coming to the house. Thank you Steven and Precision door Service for being an honest, upstanding Company. Much appreciated from a Senior on SS.

- Ann L.

Excellent service very friendly

- Mark Owen

Our technician, Steven, was very knowledgeable and friendly. He’s the type of person you want when dealing with professional home services. He gave straight forward answers and advice and helped us find the best solution for our situation. Only downside was the cost, I will admit I didn’t shop around so the prices could’ve bee competitive but costs have gone up everywhere. I will say that after our year warranty on parts is up, we will be shopping around if/when the need for services arises.

- Joshua Brown

Great job and very reasonable, would definitely recommend Steven Thayer for doing an excellent job.

- Kais Elkaisy

Steve was great. He explained everything to me and gave insight on what I should do. Steve had a great friendly personality, very professional and made quick work of my problem.

- Victor Russo

Our experience with Precision Garage Door exceeded expectations! Our technician- Steven Thayer- was prompt, courteous, and professional. He arrived on time, quickly identified the problem, explained clearly what he recommended, and then proceeded to fix the issue. We highly recommend this company and will use them again in the future if the need arises. Thank you Steven! Sincerely, Lee and Frank Ernenwein

- Frank Ernenwein

My 21 year old Genie garage door opener decided it had enough lifting and lowering my garage door yesterday. It waited until the car was in the garage and then slammed shut 3' from the floor. I put this opener in myself, a rebuilt unit from Bargain Outlet, that I got for a good price. In the course of the 21 years, I had a counterweight spring break (boy that will wake you up) and replaced both of them figuring the other side wasn't far behind. The replacements I got were I little weaker than what I needed, but I had no one to advise me at the "Big Box Store". Being 78 years old and retired and not moving as easy as I used too, I looked on line who was close to me and who had good reviews. Precision Garage Door Service met both criteria. Called and got an appointment the next day. Was told the tech would call ahead when he was about a half hour away (he did). Steven was very knowledgeable. He figured out that the springs were to weak for the wood door I had; that the screw drive was stripped out because of the weight it was pulling up and down for so long. "How much to replace the opener and springs?" I asked. "Paying how?" was his reply. "Check" was my answer. He starts pushing numbers on his phone and comes up with number just a tad over $1200. "Well ToTo, we are definitely not at the Home Depot in Kansas". I had recently got a check from the bank because the government forces you to pull a percentage out of your IRA when you are over 70. So I went with it. In 2 hours he was done. I got two remotes, a new outside key pad, a great warranty and door opener that is so quiet when it's working, you would think the belt drive is moving threw a column of wipe cream and when the door comes to rest, it's like it landed on a hundred bags of marshmallows. In closing, I wish I got Precision to do this job 21 years ago. Good People, Good Product, Great Service.

- Dan Stith

I would like to say that the process with Precision, very much like the name, was easy and precise. Our technician, Steve, was very professional and explained the options to me. He had the gear on the truck, and was done quite promptly. I would recommend Precision to anyone who needs opener or door repair or replacement. Rich Keene.

- Richard Keene

Service and technician were excellent!

- Debbie Sperry

Steven Thayer was very professional and pleasant and he did an awesome job, Vey pleased with his service.

- Brenda Penoyer

Incredibly fast response from calling to completion. Very impressed with customer service both on phone and at my home. Tech was great. Very knowledgeable and direct. Would highly recommend.

- Duke Epolito

We are happy with the service. Making the appt was quick and easy. Our technician Steven was polite, very knowledgeable, and did a great job. It took him no time to get our door fixed. We will be in touch if any need for service pops up in the future. Thanks Steve.

- Jesse

Precision Door CNY is the best company for garage doors in Syracuse. They have wonderful customer service; excellent technicians and they stand behind all the work they do. I will never use anyone else.

- Maggie Meier

I enjoyed working with Steven on our garage door repair. He was at our house previously to repair the other door and did a spectacular job. It did not take long and he did a great job. Thanks for the great service.

- Mark Putman

Your service person, Steve, was prompt, polite and very friendly. He explained everything prior to my making a decision. I was very pleased with the service and that you were able to get someone here today.

- Pat Kotary

Repairperson was professional, courteous, and knowledgeable. He explained what needed to be repaired and why and was able to do the work on the spot. Thanks for the great service!

- Karen R

Very pleased with service. Steve was very courteous.

- Paul Amidon

They did a wonderful job

- James Trace

Stephen arrived when he said he would. He checked the door and gave me a couple options. He was very polite and knowledgeable. I would not hesitate to have him fix our garage door if it breaks again.

- Craig Proulx

Precision has been conducting business locally for many years and has a good reputation for reliable work. I had an urgent issue with needed repairs and was able to contact them outside of normal business hours and schedule repairs for the next day. The technician was on time, on task, provided estimate options and honest recommendations for needed vs optional repairs. I would highly recommend them.

- Maureen

The spring on my garage door broke Steve of precision garage door service came over at 9 o’clock in the morning and told me exactly what the problem was and fix it in about 20 minutes explained everything to me was very polite and knew what he was doing. Would recommend precision garage door opener service. They did a great job. Thank John C

- John Cavelli

Tank you for the quick response and repair. Your technician was excellent and personable.

- James Cullinan

Highly recommend. Quick and friendly service with a knowledgeable technician.

- Peter Crossett